TPH Global


Find links to our Jira Portal, support email addresses and our most frequently asked questions below. If you still
have a question that needs answering, don’t hesitate to get in touch with our team!

Help Portal

Our Other Support Channels

Email Support:

UK Support Line: +44 20 3286 6726

Phone Support: +61 3 9005 5613

Knowledge Base:  Support – TPH Global

Youtube Channel: TPH Global – YouTube

Frequently Asked Questions

Digital Paper Flow

This procedure is just a temporary solution to acquire digital signatures until the full release of Digital Paper Flow.


  1. Open Accounts Payable > Invoice Entry and insert a new batch, or open an existing batch.  
  2. Click insert to add a new invoice.  
  3. Once in the Invoice Entry screen, click the Attachments tab.  Then click the Select Files button to add the PDF attachment of the invoice.
  4. Find and select the pdf on your computer and click the Attach button.  Remember in Eclipse, your computer’s C: Drive is listed as the M: Drive.  
  5. The Invoice pdf will now appear in the viewer window, confirming it has been successfully attached.
  6. Click on the Invoice Details tab and continue entering the Invoice as usual, drawing-down any necessary purchase orders.  Click the OK button once complete.
  7. You will then be directed back to the Unposted Invoice List window.   Highlight the invoice (s), then right-click and select Send to DPF.  Then click the Start button.  

Note if you receive an error message at this stage it means you have not been enabled to use this feature, contact

  1. The invoice has now disappeared from the original batch and has been moved to a new batch called DPF Draft Invoices. Once it has been sent for approval in DPF, it will move to the DPF Pending Invoices Batch.  Then once fully approved it will move to the DPF Approved Invoices Batch, where it can be posted.
  2. Now login to the DPF website using your EzyPO login details: Digital Paper Flow
  3.  Click on the Draft Invoices section where you can find the invoice you just sent from Eclipse.
  4.  From here you can click the Edit button to change any details of the invoice, including the approval group.
  5.  Once you are ready to send the invoice for approval, click the Send button. Once sent, the approval will receive an email to login to DPF to approve.
  6.  The Invoice has now moved to the Pending section.  You can see that the Invoice is sitting with the first approver TLannister.  
  7.  Once the Approver logs into DPF they can click the Approve Invoices section to view all invoices awaiting their approval.

For more details, check out our support article

Once the defaults are set up in Eclipse, when the transaction is sent to DPF for approval, you will only need to edit the approval group if a change is required.


If the Invoice does not have a purchase order attached then it will use the Default Approver Group in the System Defaults as specified in the instructions below.

In Eclipse go to Control Table → System Defaults → Digital Approve and fill in the settings for:

  • Default Location Code
  • Default Approver Group.

By default, the Invoice will use the same Approval group as the Purchase Order that was attached into it. However, if no PO is attached it will use the default setup in system defaults. We recommend doing this so that it decreases the manual work of selecting the approver group in DPF.
This is why every Purchase Order group in DPF needs to have an Invoice approval chain setup inside of it as mentioned in the start of this article:

Petty Cash

To setup Petty cash vendors with their default approval group, you need to go into Accounts Payable → Vendor Master Maintenance → Open the Petty Cash Vendor → Navigate to the Digital Paper Flow tab.

If you do not do this you will need to select the approver group after sending the PC to DPF for approval, which will slow down the workflow.

  • Right click inside this tab and select Add.
  • Set the Seq number to 1
  • Set AppLogin to the default Approval Group name.


For more details, check out our support article

If your administrator has set you up to view Purchase Orders, Invoices or Expenses that you did not draft – such as POs from a certain department, or all POs that have been approved – follow this guide.

  1. Login to DPF
  2. From the Navigation Bar select Orders, Invoices or Expenses.
  3. Click on the View Team Ordersicon in the top left of the page
  4. Once you Have completed, Click the View Team Orders icon once more to hide other team members orders. If you do not Click the icon all orders will remain in the look up.
  5. You can then view PO’s from other members in all PO sections. These include Draft, Pending, Declined, Approved, All. This functionality also works for Invoices and Expenses.

For more details, check out our support article

The Digital Paper Flow Mobile App is available on Apple iOS and Android Devices from the Google Play Store and Apple App Store by searching for Digital Paper Flow Mobile. The download links are also listed below:

The mobile app allows you to Draft, Approve and view all Purchase Orders.

If your production is setup for it, the mobile app also allows you to View and Approve Invoices (but not Draft an Invoice).

  1. From the Navigation Bar select Orders.
  2. Select the group of the PO you would like to search for. These include Draft, Approve, Hold, Pending, Declined, Approved, All.
  3. Use the search bar and type in the supplier name and press enter. You will be returned with results.
  1. From the Navigation Bar select Invoices.
  2. Select the group of the Invoices you would like to search for. These include Draft, Approve, Hold, Pending, Declined, Approved or All.
  3. Use the search bar and type in the supplier name and press enter. A list of results will be returned.
  1. From the Navigation Bar select Orders.
  2. Select the +Newbutton.
  3. The New Draft POPreview will appear. Select Edit, a new window will appear. 
  4. The Currencywill be set to the default. The currency of the PO can be selected from the Currency drop-list. If a required currency is missing, contact your Accounting Department so it can be setup. 

In the Supplier field, enter in the first few letters of the supplier’s name. Click on the vendor. If the vendor choice does not exist, then it must be entered, see Adding a new Supplier.

The date is also set to default and cannot be changed.

  1. Fill in the Import Quoteand Delivery Instructions/ Special Conditionsif applicable. 
  2. Scroll down to the Order Details.
  3. Fill in the Order Description.
  4. You can fill in a transaction manually by filling in the details on each transaction line or use the Pencil icon to bring up the assistance tools. When filling in a transaction manually enter in the Description, Chart Code, Insurance, Free Field, Tax, Set, QAPE and Amount (excluding GST). You can type in a few letters of the chart code to find the correct code. To add further transaction lines, select the Plus + icon.
  5. When entering a transaction with assistance use the Pencil icon. Click the pencil a new pop window will appear. Click on the Chart Code and use the search tool bar to find the correct account code. The Chart Codes can be searched by either name or number. Use the tracking codes field to select the appropriate codes required. Enter in a item description. Select the PO type, Service is the default PO. Refer to advanced PO drafting for Inventory, Rental/ Hire, Car and distribution types. Enter an Internal SKU and the discount if applicable. Enter in the amount (excluding GST). Click the Save icon once you have finished.
  6. Scroll down to select the Approval Group and verify the Total Amount.
  7. Add attachments by clicking on the Cloud and select the file destination in the pop-up window. You may also drag and drop attachments to this area. Attachments allows you to add pdf, excel, doc and pictures files. Uploading images of assets is recommended so approvers can see the item referred to in the PO.
  8. Once the PO has been completed, scroll back to the top and click on the Save icon.
  9. You will then be directed back to the Purchase Orders screen. To send the PO for approval click on the Send icon. Your order will be sent for approval to the signature line established by your Accounting Department.

Approve PO:

  1. From the Navigation Bar select Orders.
  2. Go to the Approvetab.
  3. Select the PO you would like to approve. Click theApprove icon. The PO will be moved to the Approved tab.


Approve Expenses:

  1. From the Navigation Bar select Expenses.
  2. Go to the Approvetab.
  3. Select the expense you would like to approve. Click the Approve icon. The Expense will be moved to the Approved tab.


Approve Invoices:

  1. From the Navigation Bar select Invoices.
  2. Go to the Approve tab.
  3. Select the invoice you would like to approve. Click the Approveicon. The invoice will be moved to the Approved section if you are the only approver, and to the Pending section if there are multiple approvers.

The article below explains the process of creating an invoice in Eclipse, sending it to Digital Paper Flow for the approval group selection and finally sending it to the approver. The article then explains how an approver can choose to approve the invoice via email or by logging into Digital Paper Flow.

If you would like to use Freelance Portal for timecards, and then approve them in DPF, please raise a support ticket requesting this set up. We’ll need your Production Name, an example of the timecard format you would like (as an attachment), the week ending day, and the email address for timecard approvals.


  1. Select the appropriate download link below based on your operating system (Windows or Mac OS). 
  2. Once the Appcontroller installer has been downloaded on your computer, open your downloads folder and double-click on the installer.
  3. The App Controller software will auto-install silently in the background and will not prompt you with any dialog boxes. This is normal behaviour for the installer
  4. Locate the AppController in your Windows Start Menu (PC) or in your Applications folder (MAC). 
  5. When you open the software you will be prompted for the host address
  6. Type in any of the following server addresses below depending on the location of your database. If you want a desktop shortcut to connect directly to this host address, then tick the Create Desktop Shortcut checkbox. 

List of Servers based on Location

If you are located in the USA and are connecting to a UK database, you must connect to the UK servers.

Australia Servers



Europe Servers




  1. Hit the Connectbutton. 
  2. Next, you will be prompted for your AppController Username and Password.
  3. Once you have signed in, double-clickon the Eclipseicon 
  4.  Double-clickthe production, or highlight the production and press the Select button. If your production does not appear, you may need to press the Refresh button to refresh your production list.
  5.  Enter your Eclipse username and passwordThis should also have been sent to you in your welcome email.
  6. You are now logged into Eclipse and should see the main window.
  7. You are now logged into Eclipse and should see the main window.

For more details, head to our support page

If you want to change server, or if you are having problems with Eclipse running slow or shutting down, try connecting to an alternate server.


List of Servers based on Location

Australia Servers



Europe Servers



For more details, head to our support page

To set up a printer on Eclipse, first make sure the printer is connected to your machine. Once you have done this proceed through the following steps.

If you do not want to print to a physical printer, you can set Eclipse to print straight to PDF or your local adobe application by following this guide:

  1. Login to AppController, the window where you would normally launch Eclipse
  2. Select File Printers
  3. In the window that appears, highlight your printer from the list and click the Set Default button to set it as the default printer. Eclipse should now use this printer when asked to print any documents or reports.
  4. If your printer is not on the list please click the Add button to find your printer. Highlight your printer and then click Add again. Then go back to Step 3.
  5. Testing printing a page in Eclipse by clicking the Test Page
  6. If it does not work, log out of AppController/Go-Global via the File > Sign Outmenu, then log back in. Eclipse should now pick up the default printer that you set.

For more details, head to our support page

This guide will allow us to restore a snapshot of your database that is separate from your live database, allowing you to go in and run reports.

  1. To backupyour production database, highlight the production on the Production list in Eclipse and click the Backup
  2. This will open the backup/restore window.


In the Backup Filename field use the auto-generated name or enter in a custom backup name.
Be sure to include the file type e.bak at the end of the file name.

The Backup Path is filled in automatically set by the system and cannot be changed by the user.

The backup of the database will then be saved to our server and can be used as a restore point after you click the Start button. If you’d like us to restore from a backup and add it to your production list, please raise a ticket with the issue. 

To see a new production in Eclipse, you will need to refresh your production list by clicking the Refresh button.

On occasion, if you were logged in to Eclipse or GoGlobal/AppController at the time the production was added, you may need to log out and log back in again before the new production will appear in your list.

If you only hit the X you will not be logged out completely. In this case, your session will remain open on the server for 10 minutes.

Instead of waiting the full 10 minutes for your session to end, you may choose to sign out manually.

To sign out manually:

  1. In the GoGlobal/AppController windows select File from the top menu.
  2. Select Sign Out.

Note: This will end your session so make sure you’ve saved all your work first.

You should sign out of Go-Global to terminate your session and reset it for the following reasons:

  • Eclipse has frozen.
  • Your clipboard has dropped (you are unable to paste in Excel forms). This is a common issue with MAC OS devices.
  • Your M:\ drive has dropped/disconnected and you cannot find your local drive to save reports, upload files, or generate EFT files.
  • Eclipse is stuck with an error message.

You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out option.

This will close down your Eclipse session on our server and allow you to log back in with an error-free session. 

If the above does not work you can log onto a different server to start a new session as described:

  1. In the main menu select Accounts PayableCheque Printing.
  2.  In the Cheque Detailstab tick the Create Funds Transfer File checkbox to reveal a third tab called EFT Setup.
  3. Click on the EFT Setup Tab
  4. Fill in the Company Nameand Bank Details.
  5. Set the User IDto the ID for your bank (if you are unsure, leave it as 0).
    • Australian customers please contact your bank as you need your Client ID inserted into this field.
  1. Set theProcess Dateto the current date (today).
  2. Tick the Create 1 EFT File checkbox.
  3. Type in the Layout of the EFT based on the bank you are using to send payments:
    • BANKLINE for Coutts
    • BANKLINENW for NatWest
    • BANKLINERBS for Royal Bank of Scotland
    • HSBC for HSBCnet
    • BACS for Barclays
    • BACS2 for
    • ARBUTHNOT for Arbuthnot
    • ABA for Australian Banking Association*
    • SBF for Australian Self Balancing File*

*Australian customers check the upload section of your bank website to see if you can upload an ABA file, otherwise create a SBF file.

For Australian Customers please change the default Tran Code to 50 otherwise your ABA file will be sent as a payroll file which can be confusing when paying AP, etc.

  1. In the Download Path field type in the file path and filename where your EFT file will be saved into on your local computer. Please read the notes below before typing it in.
  2. Double-check your EFT Setup details to make sure everything is correct, then return to the Cheque Details tab and click the Save icon to save your bank details.
  3.  Highlight the invoices you wish to pay in the Invoice Selectiontab and click Print to create the EFT file.
  4.  Now that your cheques are printed you must post them or else the system will not recognize them as paid. To do this in Eclipse go to Accounts Payable >Cheque Posting and highlight the cheques and press the Post button.

For more details, head to our support page:

Note: This is only available if you have not printed or posted the cheque for the invoice.

  1. Find and select the invoice you would like to cancel. Then click the Cancel Re-Issue Invoices
  2. This will bring up the Invoice Cancel/Re-issue window.

If you want to re-issue and modify the Invoice, tick the Re-enter Canceled Invoice check box. This will send the Invoice back to the Invoice Cheque Entry module, where you can then edit the original Invoice and post it down with any corrections. 

If you simply want to cancel the Invoice then untick this checkbox highlighted below.

  1. Click thePost  Your Invoice is then cancelled and all the invoices and the distributions associated with the Invoice will be reversed.
  2. In the Accounts PayableInvoice Cheque Entry. Invoice(s) that were ticked to be re-entered will appear in the Invoice Entry Batch.  Amounts, descriptions, account codes and any other field can then be changed and it can be posted down again.

For more details, head to our support page

The user can cancel cheques by highlighting the particular cheque entry. This option is only for AP cheques that have not been presented in the bank reconciliation.

You can tell if you have presented a cheque by looking at the Presented and Presented Date column under Cheque History.

If the Pres is Y or M and the Presented Date column is populated with a date, then this cheque has been presented in the bank reconciliation. If you have already presented the cheque in the bank reconciliation, please visit this guide here as you may still be able to cancel it:

Instructions on how to cancel a Cheque:

  1. In order to cancel a Cheque it must be posted down.If your cheque is sitting in the Accounts PayableCheque Posting screen you will first need to post it and then follow the instructions below.
  2. Go toAccounts Payable Cheque History/Cancel,Re-Issue.
  3. Highlightthe entry(s) you wish to cancel.
  4. ClickCancel Re-Issue button.
  5. If the Cancel/Reissue button is greyed out – see:
  6. TheCheque Cancel/Re-Issuewindow will appear.
  7. If you want to re-issue and modify the Invoice attached to the Cheque, tick the Re-issue Cancelled Chequecheck box. This will send the Invoice back to theInvoice Cheque Entry module, where you can then edit the original Invoice and post it down with any corrections.

If you simply want to cancel the Cheque then untick the ‘Re-issue Cancelled Cheque’ checkbox.

  1. Click the Post button. Your cheque is then cancelled and all the invoices and the distribution associated with the cheque will be reversed, including the bank and control account.

Note: When a cheque is cancelled, it will appear in the Cancelled tab in the Bank Reconciliation window.

  1. In the Accounts PayableInvoice Cheque Entry.Invoice(s) associated with cheques being re-issued will appear in the Invoice Entry Batch.  Amounts, descriptions, account codes and any other field can then be changed and it can be posted down again.

Please see the latest versions of the Eclipse Templates attached.  Follow the instructions at on how to use and import the templates into Eclipse.

If you are an Australian User, please download the Templates from as they are setup for GST calculations.



There is no extra cost – it is included as part of the payroll service fee

For a PAYG we need TAX DEC, EMAIL, BANK, SUPER, PAY RATES and EMPLOYMENT DATES. We’re happy to receive the start data in any format. For Company contractors we need NAME, COMPANY NAME, ADDRESS, EMAIL, BANK, PAY RATES and EMPLOYMENT DATES

Timetables and pay dates are flexible but new starters should be with TPH 5 days ahead of employees receiving their pay. The majority of timecards should be with TPH by the end of Monday. It is better to send us start and timecards as they are ready rather than waiting until you get them all. That way we can make a start on processing what we have been sent.

Absolutely. We can add late people at any point during the payroll process. Depending on how late it can be good to create a stragglers batch so your main batches can be locked.

The basic payroll process is the same, but we run separate batches for Crew, Cast & Stunts and Extras as it’s easier for productions to lock and approve their payroll this way. On big productions crew batches can be split into multiple batches eg On-Set, Construction, Off-Set, 2nd Unit etc which is easier for productions to check and approve and is quicker than trying to do this for a very large batch.

Generally, allow 24 hours but it will be quicker if you send us the information piece by piece rather than all the new starts and timecards together. Turnaround may depend on volume

  1. Yes, up until we create and send the EFT file. Once this is sent, we cannot pull the file from the bank. Generally, once you lock the batch and we run our invoice and final reports no more changes should be made.

Batch files send to the bank are still processed over-night with a strict 6:00pm cut-off. There is no same-day batch file processing available yet. If you need us to pay someone instantly, we need to do this manually and will attract a $50 per person processing fee. If this person is already part of a batch file and this has been sent to the bank, a new pay entry will be required for the same day payment you wish us to process.

Payslips are emailed as soon as possible after payments have been made.

A change of employment status, an overpayment – sometimes things don’t quite go to plan – we can reverse and rerun, fixing errors to get to the right outcome.

TPH paymasters are always available during business hours to assist.

Still have a question that needs answering? Send us a message and we'll get in touch with you as soon as possible.