Eclipse and EzyPO adapt to suit you
£450 per user
Includes 12 months of prep and shoot and a further 24 months for post, audit, rebates and archive. If prep/ shoot period goes over 12 months then a further full license fee is payable. If access is needed past 3 years then it is an additional £450 per year/ per user (read-write), or £250 per year/ per user (read only).
|Basic rate (unlimited users and PO's)||£2,250|
|With Eclipse and Payroll||£0*|
Basic rate (unlimited users): £2,250
With Eclipse and Payroll: £0
* When Eclipse and TPH Global’s Payroll are being used on a production the EzyPO fee is waived.
Customer Success Stories
Frequently Asked Questions
- Select the appropriate download link below based on your operating system (Windows or Mac OS).
- Once the Appcontroller installer has been downloaded on your computer, open your downloads folder and double-click on the installer.
- The App Controller software will auto-install silently in the background and will not prompt you with any dialog boxes. This is normal behaviour for the installer
- Locate the AppController in your Windows Start Menu (PC) or in your Applications folder (MAC).
- When you open the software you will be prompted for the host address.
- Type in any of the following server addresses below depending on the location of your database. If you want a desktop shortcut to connect directly to this host address, then tick the Create Desktop Shortcut checkbox.
List of Servers based on Location
If you are located in the USA and are connecting to a UK database, you must connect to the UK servers.
- Hit the Connectbutton.
- Next, you will be prompted for your AppController Username and Password.
- Once you have signed in, double-clickon the Eclipseicon
- Double-clickthe production, or highlight the production and press the Select button. If your production does not appear, you may need to press the Refresh button to refresh your production list.
- Enter your Eclipse username and passwordThis should also have been sent to you in your welcome email.
- You are now logged into Eclipse and should see the main window.
- You are now logged into Eclipse and should see the main window.
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1682800664/Installing+Eclipse+Software
If you want to change server, or if you are having problems with Eclipse running slow or shutting down, try connecting to an alternate server.
List of Servers based on Location
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1695875081/Changing+AppController+Go-Global+Server
To set up a printer on Eclipse, first make sure the printer is connected to your machine. Once you have done this proceed through the following steps.
If you do not want to print to a physical printer, you can set Eclipse to print straight to PDF or your local adobe application by following this guide: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1706328525
- Login to AppController, the window where you would normally launch Eclipse
- Select File > Printers
- In the window that appears, highlight your printer from the list and click the Set Default button to set it as the default printer. Eclipse should now use this printer when asked to print any documents or reports.
- If your printer is not on the list please click the Add button to find your printer. Highlight your printer and then click Add again. Then go back to Step 3.
- Testing printing a page in Eclipse by clicking the Test Page
- If it does not work, log out of AppController/Go-Global via the File > Sign Outmenu, then log back in. Eclipse should now pick up the default printer that you set.
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1684963538/Setting+up+a+Printer+in+Eclipse
You should sign out of Go-Global to terminate your session and reset it for the following reasons:
- Eclipse has frozen.
- Your clipboard has dropped (you are unable to paste in Excel forms). This is a common issue with MAC OS devices.
- Your M:\ drive has dropped/disconnected and you cannot find your local drive to save reports, upload files, or generate EFT files.
- Eclipse is stuck with an error message.
You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out option.
This will close down your Eclipse session on our server and allow you to log back in with an error-free session.
If the above does not work you can log onto a different server to start a new session as described: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1695875081
This guide will allow us to restore a snapshot of your database that is separate from your live database, allowing you to go in and run reports.
- To backupyour production database, highlight the production on the Production list in Eclipse and click the Backup
- This will open the backup/restore window.
In the Backup Filename field use the auto-generated name or enter in a custom backup name.
Be sure to include the file type e.bak at the end of the file name.
The Backup Path is filled in automatically set by the system and cannot be changed by the user.
The backup of the database will then be saved to our server and can be used as a restore point after you click the Start button. If you’d like us to restore from a backup and add it to your production list, please raise a ticket with the issue.
- In the main menu select Accounts Payable> Cheque Printing.
- In the Cheque Detailstab tick the Create Funds Transfer File checkbox to reveal a third tab called EFT Setup.
- Click on the EFT Setup Tab
- Fill in the Company Nameand Bank Details.
- Set the User IDto the ID for your bank (if you are unsure, leave it as 0).
- Australian customers please contact your bank as you need your Client ID inserted into this field.
- Set theProcess Dateto the current date (today).
- Tick the Create 1 EFT File checkbox.
- Type in the Layout of the EFT based on the bank you are using to send payments:
- BANKLINE for Coutts
- BANKLINENW for NatWest
- BANKLINERBS for Royal Bank of Scotland
- HSBC for HSBCnet
- BACS for Barclays
- BACS2 for Barclays.net
- ARBUTHNOT for Arbuthnot
- ABA for Australian Banking Association*
- SBF for Australian Self Balancing File*
*Australian customers check the upload section of your bank website to see if you can upload an ABA file, otherwise create a SBF file.
For Australian Customers please change the default Tran Code to 50 otherwise your ABA file will be sent as a payroll file which can be confusing when paying AP, etc.
- In the Download Path field type in the file path and filename where your EFT file will be saved into on your local computer. Please read the notes below before typing it in.
- Double-check your EFT Setup details to make sure everything is correct, then return to the Cheque Details tab and click the Save icon to save your bank details.
- Highlight the invoices you wish to pay in the Invoice Selectiontab and click Print to create the EFT file.
- Now that your cheques are printed you must post them or else the system will not recognize them as paid. To do this in Eclipse go to Accounts Payable >Cheque Posting and highlight the cheques and press the Post button.
For more details, head to our support page: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700921378/Creating+an+EFT+Electronic+Fund+Transfer+File
Note: This is only available if you have not printed or posted the cheque for the invoice.
- Find and select the invoice you would like to cancel. Then click the Cancel Re-Issue Invoices
- This will bring up the Invoice Cancel/Re-issue window.
If you want to re-issue and modify the Invoice, tick the Re-enter Canceled Invoice check box. This will send the Invoice back to the Invoice Cheque Entry module, where you can then edit the original Invoice and post it down with any corrections.
If you simply want to cancel the Invoice then untick this checkbox highlighted below.
- Click thePost Your Invoice is then cancelled and all the invoices and the distributions associated with the Invoice will be reversed.
- In the Accounts Payable> Invoice Cheque Entry. Invoice(s) that were ticked to be re-entered will appear in the Invoice Entry Batch. Amounts, descriptions, account codes and any other field can then be changed and it can be posted down again.
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1697448833/Cancel+or+Modify+a+Posted+Invoice
The user can cancel cheques by highlighting the particular cheque entry. This option is only for AP cheques that have not been presented in the bank reconciliation.
You can tell if you have presented a cheque by looking at the Presented and Presented Date column under Cheque History.
If the Pres is Y or M and the Presented Date column is populated with a date, then this cheque has been presented in the bank reconciliation. If you have already presented the cheque in the bank reconciliation, please visit this guide here as you may still be able to cancel it: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700921629
Instructions on how to cancel a Cheque:
- In order to cancel a Cheque it must be posted down.If your cheque is sitting in the Accounts Payable> Cheque Posting screen you will first need to post it and then follow the instructions below.
- Go toAccounts Payable > Cheque History/Cancel,Re-Issue.
- Highlightthe entry(s) you wish to cancel.
- ClickCancel Re-Issue button.
- If the Cancel/Reissue button is greyed out – see: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700921629
- TheCheque Cancel/Re-Issuewindow will appear.
- If you want to re-issue and modify the Invoice attached to the Cheque, tick the Re-issue Cancelled Chequecheck box. This will send the Invoice back to theInvoice Cheque Entry module, where you can then edit the original Invoice and post it down with any corrections.
If you simply want to cancel the Cheque then untick the ‘Re-issue Cancelled Cheque’ checkbox.
- Click the Post button. Your cheque is then cancelled and all the invoices and the distribution associated with the cheque will be reversed, including the bank and control account.
Note: When a cheque is cancelled, it will appear in the Cancelled tab in the Bank Reconciliation window.
- In the Accounts Payable> Invoice Cheque Entry.Invoice(s) associated with cheques being re-issued will appear in the Invoice Entry Batch. Amounts, descriptions, account codes and any other field can then be changed and it can be posted down again.
Please see the latest versions of the Eclipse Templates attached. Follow the instructions at https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1690468439 on how to use and import the templates into Eclipse.
If you are an Australian User, please download the Templates from https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1691123768 as they are setup for GST calculations.
To see a new production in Eclipse, you will need to refresh your production list by clicking the Refresh button.
On occasion, if you were logged in to Eclipse or GoGlobal/AppController at the time the production was added, you may need to log out and log back in again before the new production will appear in your list.
If you only hit the X you will not be logged out completely. In this case, your session will remain open on the server for 10 minutes.
Instead of waiting the full 10 minutes for your session to end, you may choose to sign out manually.
To sign out manually:
- In the GoGlobal/AppController windows select File from the top menu.
- Select Sign Out.
Note: This will end your session so make sure you’ve saved all your work first.