Find links to our Jira Portal, support email addresses and our most frequently asked questions below. If you still
have a question that needs answering, don’t hesitate to get in touch with our team!
Our Other Support Channels
Email Support: firstname.lastname@example.org
Phone Support: +61 3 9005 5613
UK Support Line: +44 20 3286 6726
Knowledge Base: Support – TPH Global
Youtube Channel: TPH Global – YouTube
This procedure is just a temporary solution to acquire digital signatures until the full release of Digital Paper Flow.
Note if you receive an error message at this stage it means you have not been enabled to use this feature, contact email@example.com
For more details, check out our support article https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700955017/DPF+Eclipse+Integration
Once the defaults are set up in Eclipse, when the transaction is sent to DPF for approval, you will only need to edit the approval group if a change is required.
If the Invoice does not have a purchase order attached then it will use the Default Approver Group in the System Defaults as specified in the instructions below.
In Eclipse go to Control Table → System Defaults → Digital Approve and fill in the settings for:
By default, the Invoice will use the same Approval group as the Purchase Order that was attached into it. However, if no PO is attached it will use the default setup in system defaults. We recommend doing this so that it decreases the manual work of selecting the approver group in DPF.
This is why every Purchase Order group in DPF needs to have an Invoice approval chain setup inside of it as mentioned in the start of this article: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1731067923/Approval+Group+Setup#DPF-Approval-Group-Setup
To setup Petty cash vendors with their default approval group, you need to go into Accounts Payable → Vendor Master Maintenance → Open the Petty Cash Vendor → Navigate to the Digital Paper Flow tab.
If you do not do this you will need to select the approver group after sending the PC to DPF for approval, which will slow down the workflow.
For more details, check out our support article https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1833533441/Set+Up+Default+Approval+Groups
If your administrator has set you up to view Purchase Orders, Invoices or Expenses that you did not draft – such as POs from a certain department, or all POs that have been approved – follow this guide.
For more details, check out our support article https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1701020658/View+Team+Orders+DPF
The Digital Paper Flow Mobile App is available on Apple iOS and Android Devices from the Google Play Store and Apple App Store by searching for Digital Paper Flow Mobile. The download links are also listed below:
The mobile app allows you to Draft, Approve and view all Purchase Orders.
If your production is setup for it, the mobile app also allows you to View and Approve Invoices (but not Draft an Invoice).
In the Supplier field, enter in the first few letters of the supplier’s name. Click on the vendor. If the vendor choice does not exist, then it must be entered, see Adding a new Supplier.
The date is also set to default and cannot be changed.
The article below explains the process of creating an invoice in Eclipse, sending it to Digital Paper Flow for the approval group selection and finally sending it to the approver. The article then explains how an approver can choose to approve the invoice via email or by logging into Digital Paper Flow.
If you would like to use Freelance Portal for timecards, and then approve them in DPF, please raise a support ticket requesting this set up. We’ll need your Production Name, an example of the timecard format you would like (as an attachment), the week ending day, and the email address for timecard approvals.
List of Servers based on Location
If you are located in the USA and are connecting to a UK database, you must connect to the UK servers.
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1682800664/Installing+Eclipse+Software
If you want to change server, or if you are having problems with Eclipse running slow or shutting down, try connecting to an alternate server.
List of Servers based on Location
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1695875081/Changing+AppController+Go-Global+Server
To set up a printer on Eclipse, first make sure the printer is connected to your machine. Once you have done this proceed through the following steps.
If you do not want to print to a physical printer, you can set Eclipse to print straight to PDF or your local adobe application by following this guide: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1706328525
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1684963538/Setting+up+a+Printer+in+Eclipse
This guide will allow us to restore a snapshot of your database that is separate from your live database, allowing you to go in and run reports.
In the Backup Filename field use the auto-generated name or enter in a custom backup name.
Be sure to include the file type e.bak at the end of the file name.
The Backup Path is filled in automatically set by the system and cannot be changed by the user.
The backup of the database will then be saved to our server and can be used as a restore point after you click the Start button. If you’d like us to restore from a backup and add it to your production list, please raise a ticket with the issue.
To see a new production in Eclipse, you will need to refresh your production list by clicking the Refresh button.
On occasion, if you were logged in to Eclipse or GoGlobal/AppController at the time the production was added, you may need to log out and log back in again before the new production will appear in your list.
If you only hit the X you will not be logged out completely. In this case, your session will remain open on the server for 10 minutes.
Instead of waiting the full 10 minutes for your session to end, you may choose to sign out manually.
To sign out manually:
Note: This will end your session so make sure you’ve saved all your work first.
You should sign out of Go-Global to terminate your session and reset it for the following reasons:
You can terminate your Eclipse session manually by going to the Go-Global window behind Eclipse and clicking the File -> Sign Out option.
This will close down your Eclipse session on our server and allow you to log back in with an error-free session.
If the above does not work you can log onto a different server to start a new session as described: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1695875081
*Australian customers check the upload section of your bank website to see if you can upload an ABA file, otherwise create a SBF file.
For Australian Customers please change the default Tran Code to 50 otherwise your ABA file will be sent as a payroll file which can be confusing when paying AP, etc.
For more details, head to our support page: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700921378/Creating+an+EFT+Electronic+Fund+Transfer+File
Note: This is only available if you have not printed or posted the cheque for the invoice.
If you want to re-issue and modify the Invoice, tick the Re-enter Canceled Invoice check box. This will send the Invoice back to the Invoice Cheque Entry module, where you can then edit the original Invoice and post it down with any corrections.
If you simply want to cancel the Invoice then untick this checkbox highlighted below.
For more details, head to our support page https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1697448833/Cancel+or+Modify+a+Posted+Invoice
The user can cancel cheques by highlighting the particular cheque entry. This option is only for AP cheques that have not been presented in the bank reconciliation.
You can tell if you have presented a cheque by looking at the Presented and Presented Date column under Cheque History.
If the Pres is Y or M and the Presented Date column is populated with a date, then this cheque has been presented in the bank reconciliation. If you have already presented the cheque in the bank reconciliation, please visit this guide here as you may still be able to cancel it: https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1700921629
Instructions on how to cancel a Cheque:
If you simply want to cancel the Cheque then untick the ‘Re-issue Cancelled Cheque’ checkbox.
Note: When a cheque is cancelled, it will appear in the Cancelled tab in the Bank Reconciliation window.
Please see the latest versions of the Eclipse Templates attached. Follow the instructions at https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1690468439 on how to use and import the templates into Eclipse.
If you are an Australian User, please download the Templates from https://tphglobal.atlassian.net/wiki/spaces/TPHCS/pages/1691123768 as they are setup for GST calculations.
There is no extra cost – it is included as part of the payroll service fee
For a PAYG we need TAX DEC, EMAIL, BANK, SUPER, PAY RATES and EMPLOYMENT DATES. We’re happy to receive the start data in any format. For Company contractors we need NAME, COMPANY NAME, ADDRESS, EMAIL, BANK, PAY RATES and EMPLOYMENT DATES
Timetables and pay dates are flexible but new starters should be with TPH 5 days ahead of employees receiving their pay. The majority of timecards should be with TPH by the end of Monday. It is better to send us start and timecards as they are ready rather than waiting until you get them all. That way we can make a start on processing what we have been sent.
Absolutely. We can add late people at any point during the payroll process. Depending on how late it can be good to create a stragglers batch so your main batches can be locked.
The basic payroll process is the same, but we run separate batches for Crew, Cast & Stunts and Extras as it’s easier for productions to lock and approve their payroll this way. On big productions crew batches can be split into multiple batches eg On-Set, Construction, Off-Set, 2nd Unit etc which is easier for productions to check and approve and is quicker than trying to do this for a very large batch.
Generally, allow 24 hours but it will be quicker if you send us the information piece by piece rather than all the new starts and timecards together. Turnaround may depend on volume
Yes, up until we create and send the EFT file. Once this is sent, we cannot pull the file from the bank. Generally, once you lock the batch and we run our invoice and final reports no more changes should be made.
Batch files send to the bank are still processed over-night with a strict 6:00pm cut-off. There is no same-day batch file processing available yet. If you need us to pay someone instantly, we need to do this manually and will attract a $50 per person processing fee. If this person is already part of a batch file and this has been sent to the bank, a new pay entry will be required for the same day payment you wish us to process.
Payslips are emailed as soon as possible after payments have been made.
A change of employment status, an overpayment – sometimes things don’t quite go to plan – we can reverse and rerun, fixing errors to get to the right outcome.
TPH paymasters are always available during business hours to assist.